Frequently Asked Questions
The pool is open for swimming. Pool usage fee may apply. Please see your Poolside Patio serve to book your swim time. Subject to availability & capacity.
The pool may be used for swimming by guests who belong to one family/cohort at a time. Please be respectful of time spent to allow access for all guests. When busy, pool use may be limited to 20 minutes per guest. Please see your Poolside Patio server to book your swim time. Pool attendant will be present to ensure health and safety regulations are being followed.
Pool Swimming – Subject to availability
At this time, the pool use is subject to availability to manage capacity restrictions. A $20 pool usage may apply for non-hotel guests, which will be added to the individual’s or group’s bill.
Please abide by all current public health measures when visiting.
Poolside by Hotel Arts is available year-round and weather (in the summer) and special event permitting.
Do sip cold drinks responsibly
Do nibble on delectable treats from our menu
Do enjoy yourself poolside…how often can you do this in the heart of Downtown Calgary?!
Do remember to apply sunscreen…we’d like to welcome you back soon (and pain free)
Do remember that thongs and speedos are a privilege, not a right. Fabric is intended to cover those special places. A little mystery is always welcome in terms of poolside attire.
Do put on clothes to walk through the public areas of Hotel Arts…the South Beach North reference isn’t really a literal thing.
Do be respectful of your fellow patio patrons and our artisans who are pleased to serve you. The Golden Rule really applies in this case.
Don’t stare (wear your shades)
Unless you’re equipped with gills, don’t breathe underwater.
Don’t dive or jump into the pool…it’s too shallow and we appreciate you in your current healthy form.
Don’t run on the pooldeck…chill out and relax. Erase “I’m in a rush” from your vocabulary.
Don’t bring glassware poolside…if it breaks, the party is over for all of us as we’ll need to empty the deck and vacuum up all those micro bits. You don’t want people pointing fingers at you for ruining everyone’s fun, right?
Don’t enter the pool with open wounds, or if you’ve been ill with something contagious and/or hazardous. We feel bad for you and hope you heal up quickly but please don’t share your ailments with others.
Your urban oasis awaits. Pool is open for swimming at 6am. Poolside dining is available from 8:00 am daily, with licensed service from 9:00 am.
Hotel guests can book a table with complimentary access for up to four people poolside (per hotel room).
For example if your hotel reservation has one person staying in the room, then you have complimentary pool access for up to three additional people. If your hotel reservation has two people staying in the room, then you have complimentary pool access for up to two additional people.
Poolside reservations are recommended for busy periods and weekends. Opening hours are weather dependent in the summer.
2-hour time limit will apply on peak days and during peak times. When busy, pool use may be limited to 20 minutes per guest. Visit the Front Desk to make a reservation.
Wondering how to gain access to this exclusive hot spot? Non-hotel guests are welcome for Poolside dining from 8:00 am daily on a first-come first-served basis (subject to availability) or by booking an available table here. The Poolside Lounge will be open for licensed service from 9:00 am daily. Limit for guests is 2 hours.
Pool Swimming – Subject to availability and current public health regulations.
At this time, pool use is being carefully managed to adhere to capacity restrictions. Please see pool staff if you wish to use the pool for swimming. A $20 pool usage fee to use the pool may apply for non-hotel guests, which will be added to the individual’s or group’s bill.
Access is on a first come – first served basis with priority given to Hotel Guests. Call Yellow Door Bistro at 403.206.9585 for current wait times.
Hotel Guests: Reservations can be made for 2-hour time limit. When busy, pool use may be limited to 20 minutes per guest.
Non-Hotel Guests: A 2-hour time limit applies. When busy, pool use may be limited to 20 minutes per guest.
Smoking is not permitted on any of the premises of Hotel Arts. Our non-smoking policy includes vaping. Any person smoking or vaping on the premises will be asked to depart.
Poolside patrons are welcome to smoke outside of the hotel per smoking by-law rules (at least 5 meters from doorways). We ask that you adhere to our dress code when walking through the public areas of the hotel to access our exits as poolside attire is not suitable outside of the patio area.
Hotel Arts is a busy boutique property that hosts guests from a variety of backgrounds, age groups and cultural backgrounds. On any given day, we might be hosting a multicultural wedding, a tour group of seniors, a bachelorette party, and possibly a corporate retreat, among others. As such, we ask our pool patrons to be respectful of all our guests at the hotel and be dressed appropriately (ie: shorts, shirts, cover-ups, shoes) when in the public areas. We ask that you do put on clothes to walk through the public areas of Hotel Arts…the South Beach North reference isn’t really a literal thing.
As for swimwear, a little mystery is always welcome poolside. Do remember that thongs and speedos are a privilege, not a right. Fabric is intended to cover those special areas. Micro-bikinis, underwear and transparent swimwear are not suitable attire for our patio. Please use your better judgement when selecting your poolside attire and, in the absence of good judgement, our friendly team of artisans will invite you back for a different day.
Driving to Hotel Arts for your poolside experience? There is ample parking in our underground parking garage located off 13th Avenue SW or in our surface lot on 12th Avenue. Standard parking charges apply. Parking is validated for poolside diners. There is also street parking in the surroundings. Riding your bike to Hotel Arts? There are numerous bike stands located at Hotel Arts and our adjoining office/retail complex on 1st Street SW.
Need a place to change before embracing the rays poolside? Washrooms are available at the hotel for making that quick outfit change, please ask the Poolside host for directions. Please wear shoes/sandals and suitable attire in our public areas.
Hotel guests at Hotel Arts and Hotel Arts Kensington receive priority access to Poolside. Please note, there may be wait times for hotel guests based on capacity. 2-hour time limit may apply on peak days or during peak times.
Access for non-hotel guests is on a first-come first-serve basis. A wait list is available in person and patrons are welcome to wait at Yellow Door Bistro until a table becomes available. Limit of 2 hours dining time for non-hotel guests.
Chlorinated water can lighten hair colour so please take special care with your hair. Wetting your hair with clear water before entering a pool may result in your hair absorbing less chlorinated water than dry hair. Following a swim, experienced stylists recommend using a clarifying shampoo and conditioner designed to remove chlorine from your hair. Our friends and neighbours at Hedkandi Hair Salon might have some suggestions for you to manage the colour of your fabulous locks (hedkandisalon.com). If you’re concerned about your hair colour but don’t have a plan to protect it, we recommend you enjoy the pool but don’t dip your head underwater. Ultimately, please enjoy the pool at your own risk.
Poolside by Hotel Arts is a great backdrop for the perfect selfie and we encourage our guests to post their favourite pics and share with friends. When taking photos/videos, please be mindful of your neighbours who might not wish to be included in your shots. Asking permission instead of pleading forgiveness is a great way to foster a nice neighbourly vibe…and you might make a friendship too. Please respect the wishes of your neighbour if they decline to be included…enjoy the scene instead of creating one.